Frequently
Asked
Questions

Payment & Booking

Secure your spot and plan your ride
How do I book and make payments?

All bookings and payments will be made on our secure landing page. There will be three booking phases: To be announced in our official communication channels. 

What payment methods are accepted?

We accept debit, credit card payments, and international wires.

How many classes can I book?

Upon purchasing your pass, you’ll receive 4500 credits that you can use to book up to 8-10 classes of your choice. 

Can I buy more credits?


Unfortunately in order to ensure everyone has a comfortable seat and good view, we can't guarantee we will extend more credits to be bought. But we will keep you all informed in case any opportunity arises. 

When can I start booking classes?



The first step is to acquire your Early Access Ride the World pass if you want to have early access to our first booking date in early November, or to acquire your Global Ride the World pass and book your classes on the second and third date of bookings dates.

When will the class schedules be available?

Class schedules are only available for those who have acquired a RTW Pass, and will be posted in November. You will also receive your own custom-made itinerary with the classes you have booked a few days before the event takes place.

How much do classes cost in credits?

Class prices vary based on the coach and class type. They range from 200 to 500 credits.

Are credits transferable?

No, credits are non-transferable and can only be used by the individual who purchased them. We will require ID or Passport at the venue to have access to your secured bike 

How does front-row booking work?


It is only available for Early Bird Ride The World passes

Are group discounts available?


Yes! If you’re attending with a group bigger than 7 attendees feel free to contact the organization directly

Event Participation & Pass

All you need for an unforgettable experience
How does the class schedule work if there are 35 Indoor Cycling sessions and 44 Coaches?

Classes will feature 44 coaches across 35 sessions, with most classes led by pairs or trios of instructors. In a true demonstration of how collaboration is shaping the future of indoor cycling, some of your favorite master coaches from around the world will share the stage simultaneously. Get ready for some out-of-this-world classes!

Either RTW Pass will give you credits to book an average of 8-10 classes divided between the 3 days of the event, enabling you to create your own schedule.

What does the event pass include?

Your event pass includes private accommodations and 4500 credits for up to 8-10 classes and meals. You’ll also have time to explore the vibrant culture of Mérida, Mexico, known for its stunning colonial architecture, Mayan heritage, and delicious Yucatán cuisine.

Is transportation provided?


Yes, we will arrange transportation from our certified accommodation hotels to the event venue, and complementary transportation between our two main venues: Indoor Cycling stunning Hacienda & our Oasis of relaxation and elevating-strength disciplines.

For additional activities or cultural tours, we’ll have travel agencies available on-site to help you organize excursions. Please note, we are not responsible for any unofficial methods of transportation. Please note that transportation only departs from and returns to our list of selected hotels. Make sure your accommodation is on the list to enjoy this service!

Can I bring a guest who isn’t participating in the event?


Yes, we offer a package that includes accommodation for your guest. Please contact us after booking to add your plus-one. 

Are food and drinks included in the event passes?


YES! Thanks to our sponsor ALTIUS VISION, your pass now includes meals for the entire 3 days of the event. Alcoholic drinks are not included.

What if I have food allergies or dietary restrictions?

We cater to various dietary needs, including allergies and restrictions. Please let us know when you book.

Are vegan meal options available?


Yes, we will offer vegan meal options for you to access.

Does the closing party include drinks?


Both Ride the World passes include complimentary entrance to the closure party. 1 Hour of Alcoholic complimentary drinks will be entitled to Early Access Ride the world passes only.

Alcohol beverages will be available for purchase.

How can I transport between the indoor cycling venue and the elevating/recovery venue?

We offer free transportation between Hacienda Kancabchén (indoor cycling classes) and Aranza Residential (strength and recovery sessions) throughout the day. 

Refund Policy

Do you offer refunds?

Due to the very high demand we are receiving we are not able to offer refunds. But we can help you connect if someone is interested in purchasing your ticket in case there are any unexpected emergencies and secure the transaction in a safe way.

Experience & Special Sessions

Exclusive opportunities to connect with coaches, studio owners, industry expert and riders of all levels
Will there be opportunities to talk with coaches?


Yes! We’ll have daily open table sessions in the morning and afternoon for you to engage with coaches. Make sure to plan ahead so you don’t miss out.

Auditions & Ambassador Program

Join the team and inspire the global flow cycling community
How can I audition for the Ride the World Ambassador Program?


Once you have acquired one of our Ride the world passes, please fill out our contact form and we’ll schedule an audition.

Event Location & Registration

Explore Mérida and get ready for the ride of a lifetime
Where will the event be held?

The event takes place in Mérida, Mexico, a city known for its rich history, vibrant arts scene, and proximity to incredible Mayan ruins. Classes will be held at our exclusive Mexican Hacienda Kancabchén (indoor cycling classes) and Aranza Residential (Relaxation, Pool, And elevating-strength disciplines).

How do I register for classes?

Our registration process is user-friendly, with clear instructions on how to create an account and access the event. Should you need help, feel free to reach out to our support team for assistance.

Will shoes be available for purchase?

Yes. We will send you a form in case you need cycling shoes, and they will be available for sale.

Still Have
Questions?

We’re here to help! Whether you’re curious about booking, the event schedule, or anything else, don’t hesitate to reach out.
contact us today

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Ride?

Register today for early access information and inscription opportunities
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Ready to Ride? Register today for early access information and inscription opportunities